If you’d like to place an order over the phone or have questions regarding your Halong Phoenix Cruiser order. International Tours Operator License No. 0807/2008/TCDL – GP LHQT.

8AM ET – 11PM ET, 7 days a week

Call: 1900 0262

HANOI HEAD OFFICE:

Address: 81C Ly Nam De Str, Hoan Kiem Dist, Hanoi, Vietnam.
Tel: (+84) 24 37474566 (Sales Department) / (+84) 24 37478006
Hotline: 1900 0262 Email : sales@halongphoenixcruiser.com

 

HALONG SALES OFFICE:

Address: Group 4, Area 5, Bai Chay Str, Quang Ninh, Vietnam.
Tel: (+84) 33 351 1592 Fax: (+84) 33 351 1592

 

HO CHI MINH OFFICE:

Address: 37 Huynh Tinh Cua, 8th Ward, 3rd District , Ho Chi Minh City.
Tel: (+84) 8 3820 2090 Fax: (+84) 8 6291 1898

 



FAQs

White Boats

In January 2012, the authorities of Quang Ninh province decided to renew the image of Halong bay and build an international trademark. Since then, all the cruisers must be white with brown sails.

What to wear

No special dress code is required on our Halong cruises. For sightseeing, kayak and water activities, please bring a hat, sunglasses, a swimming suite, eco-friendly sunscreen, a beach towel and changing clothes.Comfortable shoes or sandals are recommended for visits and hikes. In winter, warm clothes and wind block jackets are highly recommended as the temperature feel at sea can be very chilly. Rain showers are common throughout the year.

What to bring along

Your passport! It is compulsory for the Port Authorities registration. As drinks are not included, a little money is required (major credit cards accepted too).

Vietnamese Cuisine

Lunches and dinners served onboard are typically Vietnamese. All the products are fresh and local. All the dishes are prepared onboard, “homemade” by our experienced chefs. Our regular set menus make the best out of the tasty and diverse seafood available by the bay. Non-seafood eaters or vegetarian passengers will be served delicious alternative dishes.

Vietnamese meals are moments of sharing and conviviality. Guests sit at tables of 4 or 6. All dishes are put in the middle of the table at the same time. That does not mean Vietnamese people do not eat in a particular order. Usually, they start with salads, then rolls and nems, and then pick in the main dishes. They eat rice later, still picking in the main dishes. By the end of the meal, they drink broth. Every dish comes with its particular side-sauce or seasoning dips. Dessert is a selection of seasonal fruits.

Smoking Policy

Smoking Policy

For all passengers’ comfort and safety, it is forbidden to smoke in the cabins and in the restaurant. Smoke detectors are part of our safety systems. Passengers are invited to smoke on the upper deck and leave the cigarette butts in the ashtrays.

Private cruises and theme cruises

It is possible for you to charter our boats for private or theme cruises. Please find more details on our Charter page.

Payment Methods

Payments can be made by major credit card or by bank transfer. Please refer to our Payment Methods page for more details.

Internet

The whole bay is covered by 3G except its southern end nearby Lan Ha bay, where Halong Phoenix Cruiser holds must of the kayaking activities.

Children Policy

We offer discounts for children. Please visit our Terms and Conditions page for more details.

Cancellation Policy

If the weather turns stormy, Port Authorities might deny permit to sail and Halong Phoenix Cruiser will have to cancel the cruise. Please check our Terms and Conditions for more details.